Returns & Exchanges

Due to the perishable nature of our chilled bistro meals and fresh produce, we are unable to accept physical returns once an order has been delivered. If you are unsatisfied with the quality of your items, please contact our guest services team within 24 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your order immediately to ensure all items are present and have arrived in perfect, chilled condition.

• 2.
  Document Any Issues

  If any product is damaged or does not meet our quality standards, please take clear photographs of the items and the packaging labels.

• 3.
  Contact Guest Services

  Email our team at [email protected] with your order number and any supporting photos to report a concern with your delivery.

• 4.
  Resolution Process

  We will review your request within 48 hours and, where appropriate, issue a refund or a credit to your account for the affected items.